Lineapple Implementation… Oh My… Is it complicated?
Fall Edition – Back to School!!!
Is Lineapple implementation complicated? This question is asked daily by businesses looking to use Lineapple to manage waits. At Lineapple we strive to make the implementation process simple and easy for businesses of all types and sizes. This implementation quick guide will be an ongoing series covering Lineapple’s implementation process in various business scenarios.
This Month’s Scenarios – Back to School: Financial Aid, Athletic Events Career Services, and Professor Office Hours:
As a new school year rolls around Universities and Colleges are prepping for professors and students to return. It comes as no surprise to professors or students that some departments will take the blunt of the focus when the school year starts. The admissions and financial aid department are two that come to mind. They will see hundreds if not thousands of student past through their doors for assistance in a matter of days. Many student advisers will see a long line of students seeking their guidance. There will be lines for new freshmen and parents dropping off students. The campus book store will even see lines of students buying last minute supplies and books.
Is Lineapple implementation complicated? This is a question that is asked daily by businesses looking to use Lineapple to manage waits. At Lineapple we strive to make the implementation process simple and easy for businesses of all types and sizes. This implementation quick guide will be an ongoing series covering Lineapple’s implementation process in various business scenarios.
This Month’s Scenarios: restaurant, summer festivals, and beach rentals
If you don’t see your business scenario please email us at “firstname.lastname@example.org” for more information.
Did you know that line waiting causes businesses to lose money? Oh course you did, right? Yet you spent your customer experience budget on beacons and rewards cards.
Customers hate waiting and we are all familiar with the University study that states on average a person will spend 3 years of their life waiting (24 hours/7 days a week). Customers try to avoid waiting every chance they get. In fact, consumers hate in-person waiting so much Amazon is growing at a un-paralled rate along with other anti-in-person on-demand services.
Who are Lineapple’s competitors? As the diagram above illustrates, Lineapple is a Queue Management software, Loyalty App solution, EPM Software, Shopping App solution, and CRM software. How can Lineapple’s tech exist in these varied industries and with so many major players?!
Lineapple has the unique ability to be providing services in all these industries but yet a competitor to none of them. Even in Queue management, we are the only contactless mobile waiting solution available. We hold the patent, and no one is even close to replicating our product features.
When Lineapple first decided to release an article about wait minimizing it was strange to brainstorm. This is for one reason. The waiting systems currently in place are archaic. Even the more recent email and sms alerts that the more savvy vendors are using are still a decade or more old in nature. Most establishments use the “Next!” verbal calls or LED signs with arrows, which is really sad. We are on the verge of holograms and then you go to buy new technology only to have the 1950’s smack you in the face.
When people hear about Lineapple they are amazed. The idea seems so simple so for them they say, “why didn’t I think about that”. Though we thank you, we at Lineapple must be honest and say we are not the first to think of people waiting through their smartphone. We are just the first to figure out how to do it with an app. There are those that use apps plus text messages but Lineapple was the first to truly create a mobile queuing experience with real virtual lines.
Lineapple is the first mobile app based virtual queue software and search engine. We are the first to bring you group waiting. We are the first to offer restricted access, private lines and the list goes on, but enough about us. This industry has been growing for some time and other companies paved the way for ‘Mobile Waiting’. Lineapple is going to give you a brief history of virtual queue management software and its origins. This article will explain what happened before Lineapple started offering ‘Mobile Waiting’ and explain how we quickly became the market leader.
With the interest in ibeacons and retail technology, it’s no wonder that waiting in lines would be the next big problem to be solved by the cloud. Lineapple for iOS and Android deserves a look when planning a retail strategy. It brings to life your store in a way that’s practical and useful to visitors.
I think everyone agrees there are tons of apps out there. What makes an app have real value is not just its use, but its uses. People want ‘one app to control then all’ – sorry for the Lord of the Rings reference. Eventbrite type apps, where you can use it for/at multiple locations and situations are becoming the preferred app. I want Pandora with different stations not an app for each station. Lineapple doesn’t disappoint in this regard.
I was home with a sore throat, feet kicked up in front of the TV when I saw a news report saying that the flu vaccine may not protect you from the flu this year. “Great,” I thought as I started to cough, “don’t they have enough experts working on these things? I mean the flu comes every year and affects millions of people!”
“I better go to the doctor,” I thought but it was the weekend and my doctor’s office was closed and even if it was open I don’t know that I would have gone because of the wait. I mean when you’re sick who feels like waiting 45 minutes to an hour and the same goes for the hospital where your wait could be 2-4 hours. “I’ll just go to CVS,” I thought and get something over the counter medicine. As I walked into CVS I read the sign to myself out loud, “CVS MinuteClinic? Why I haven’t I gone to one of these before?”, I thought, this is just what I need, I could be seen without a wait. I will definitely be back.
It happens more than you think. Someone says, “is it really that bad?”, “Come on can’t we just wait for mobile payments or ‘scan and go’ to fix our in store experience problems?” Executives around the world know brick and mortar business is falling and they all know they need to do something but many are slow to act (e.g, Radioshack). Industry analyst say, “By 2015 , it is estimated that 175 billion will shift out of stores to online”. The hard part is knowing when to act but yet not hopping on every new trend. When to investigate and when to skeptically ignore.